FAQ
Frequently Asked Questions (FAQ) - HDT KHAN
Orders & Payment
How do I place an order?
You can order directly through our website. Select your preferred artwork, choose the size/frame option, and proceed to checkout.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Will I receive an order confirmation?
Yes, you will receive an email confirmation immediately after placing your order.
Shipping & Delivery
What are your shipping options and costs?
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UK Mainland: Free shipping (2-4 working days)
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International: £28 standard shipping (3-17 working days)
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International orders over £200 qualify for free shipping
How long does delivery take?
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UK orders typically arrive within 2-4 working days
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International orders typically arrive within 3-17 working days
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Processing time: 1-2 working days before dispatch
Do you provide tracking information?
Yes, we email you a tracking number once your order is dispatched.
Returns & Refunds
What is your return policy?
We offer 45-day free returns if you're not satisfied with your purchase.
How do I return an item?
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Email us at support@hdtkhanltd.shop to initiate the return
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We'll provide a prepaid return label (UK) or instructions (international)
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Pack the item in its original packaging
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Once received, we'll process your refund within 10 working days
What condition do items need to be in for returns?
Items must be unused, in original condition, and in their original packaging.
Product Information
What are your prints made of?
We use high-quality archival paper with premium inks to ensure long-lasting vibrancy.
Are the frames included?
Yes, our framed options include high-quality frames ready to hang.
Can I request custom sizes?
Currently we offer standard sizes only. Please contact us for bulk order inquiries.
International Orders
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Are there any import duties?
International customers are responsible for any customs fees or import taxes. These are not included in the order total.
What if my country isn't listed?
Please contact us at support@hdtkhanltd.shop for shipping options.
Care & Maintenance
How should I clean my wall art?
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Use a soft, dry cloth for dusting
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Avoid liquid cleaners and direct sunlight
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Frame with glass can be cleaned with glass cleaner
What's the best way to hang my artwork?
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Use appropriate wall hooks for the weight
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Ensure the wall surface is clean and dry
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Contact a professional for large/heavy pieces
Contact & Support
How can I contact customer service?
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Email: support@hdtkhanltd.shop
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Phone: +44 161 442 0906
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Address: 1015 Stockport Road, Manchester, England, M19 2TB
What are your customer service hours?
Monday-Friday: 9:00 AM-5:00 PM GMT
We aim to respond to all emails within 24 hours.
Can I visit your showroom?
Our Manchester showroom is open by appointment. Please contact us to schedule a visit.
Can't find the answer you're looking for? Contact our customer service team - we're happy to help!